Terms and conditions

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Terms and conditions

Article 1 - Definitions

The seller Bio obchodík, s.r.o., ID: 50635204, VAT number: SK2120405727 registered in the Commercial Register of the District Court Bratislava I, section Sro, insert no. 116288 / B, which sells the consumer goods, or services offered on the online store herbal-bio.com

Customer is a person who buys goods and products offered on the website herbal-bio.com for direct personal use.

The supervisory authority for the protection of consumer is Inspectorate SOI for the Bratislava Region Department of supervision, Prievozská 32, PO Box 27 5,820 07 Bratislava, Regional Public Health Authority Bratislava, Ružinovská 4813/8, 821 01 Bratislava and the Regional Veterinary and Food Administration Bratislava, Polianky 8 841 01 Bratislava.

Article 2 - Orders and goods

1. The customer orders products by clicking on the "add to cart", and indicating the quantity of ordered products. Customer may further carry out your order via e-mail or via phone, must provide a list of ordered products, exact delivery address (the address to which it will order is shipped) or billing address if it is different to the delivery address, as well as your name and telephone number, and if necessary an e-mail contact.

2. An order shall be considered binding upon receipt of the confirmation e-mail, which contains all the particulars and information referred to in paragraph 1.

3. The seller ships the goods with an invoice through the Slovak Post or courier company DPD or DHL to the address listed as shipping/

4. The seller sends goods in 2-8 working days (depending on the availability of goods). If the goods are not available within 8 working days, the seller informs the customer of this fact and the customer has the right to cancel an order, or decide to send only those products that are available.

5. The seller is obliged to pack the goods in a way to prevent any damage.

6. The customer is obliged to check the order after receipt of goods, in particular their integrity and the quality and completeness of the delivery.

7. The customer shall immediately inform the seller after errors are found. Any subsequent complaints will not be accepted by the seller.

8. The seller has the right to cancel the order in case of unavailability of goods.

Article 3 - Return of goods

1. The customer has the right to return products intact, or in the original condition within 14 days of receipt without cause under the following conditions:

a) The customer is obliged to inform the seller about the return of goods, by e-mail at any time, or by phone on weekdays from 09: 00-16: 30 pm.

b) The purchaser sends intact and no non-impaired product (s) in the intact, sealed, original packaging, as goods received.

c) The customer sends the goods returned along with proof of purchase of goods, or a copy of proof of purchase of goods, together with the Seller's bank account number to the address of its registered office, through the Slovak Post, not on delivery. Returned goods sent cash on delivery will not be taken.

d) Seller will return to the customer the amount paid for the goods transfer to his bank account within 14 days of receipt of returned undamaged goods in the original packaging to the seller.

e) The Seller is not obliged to refund to the customer the cost of shipping.

Article 4 - Additional provisions

1. Seller is not responsible for late delivery of goods, particularly if it was caused accidentally, through the Slovak Post, DHL, DPD or a third party or so called "Force majeure".

2. The seller is not liable for the full effectiveness of the offered products.

4. In the event of system errors caused by third-party seller has the right of contract withdrawal.

5. Customer after submitting order, or registration can receive messages about product offers, events and services. The customer can at any time cancel the transmission of these emails.

All text, images and photos are copyrighted and can not be used without permission of copyright holder - Bio obchodík, s.r.o.

Those conditions are valid and binding for the Seller and the Customer and are processed in accordance with the Civil, Commercial Code and the Consumer Protection Act no. 634/1992 Coll. as amended by subsequent legislation.